About Northern Rivers Support Coordination Services
Northern Rivers Support Coordination Services is a participant-orientated organisation that delivers a flexible service. We have a focus to ensure the successful application of NDIS funding for adolescent people and adults using our services. We perform a valued role in the community in supporting families and carer’s towards developing independence and self-determination for our NDIS participants.
At Northern Rivers Support Coordination Services, we operate within the relevant legislative frameworks, and we ensure the structures and supports are in place for participants to achieve their goals. This means the opportunity to be included in an ordinary life, in the community and in all public systems. We work with our participants so they can achieve an independent life in their community.
We recognise that Australia is a multicultural community and strive to provide respectful and culturally sensitive services to NDIS participants. We are located in the Northern Rivers of NSW and due to the recent natural disasters our service is provided flexibly both in person and via virtual platforms.
Tarlai Iggleden
Tarlai relocated to the Northern Rivers in 1980 and is a long-standing member of the community. Tarlai is the parent and carer of a young woman with substantial disabilities. This initiated a motivation to further both her education and understanding on how to positively include her daughter in mainstream life over the past 31 years.
Tarlai has completed a Bachelor of Arts, Post Graduate Diploma of Education, and Master of Autism studies. Tarlai is a mental health first aider and maintains an interest in working with individuals with communication challenges and psychosocial disabilities.
These qualifications facilitated employment in community ceramic classes for children and adults, OSHC Director – Lismore City Council, High School teaching opportunities, and NDIS Local Area Coordination services.
Tarlai has extensive experience in working with people with disabilities, their families, and support personnel. Tarlai’s knowledge of the NDIS legislation and operational guidelines was well-honed, in her years working as a Local Area Coordinator (LAC) and Community Engagement Champion.
Tarlai has actively participated in educating both families and participants in the merits of Self-Management and supported them to understand how to use their NDIS plan to take advantage of the opportunity that well-considered support services and budgeting can achieve.
During her time working as a LAC, Tarlai supported over 300 NDIS participants to develop their goals and implement their NDIS plan. Since moving in the field of Support Coordination Tarlai has assisted many participants to navigate the NDIS pathway and gain successful outcomes at their NDIS planning and review meetings. If you interested in having a free meet and greet please contact us via this webpage or send us an email and we would be happy to provide you with our Welcome Book 
What registered services does
Northern Rivers Support Coordination Services provide?
Support Coordination
Specialised Support
Coordination
Assistance in coordinating
and managing life
stages, transitions,
and supports
Accommodation/
Tenancy Assistance
Support Coordination
Northern Rivers Support Coordination Services Coordinators of Support (COS) work in our communities creatively and effectively to support our participants in how they apply their NDIS Plan and clear communication is our specialty.
Coordination of Supports (COS) focuses on supporting a participant with engaging with services such as informal, mainstream, community and other streams of funded supports.
We will support you in:
- Managing your NDIS plan (budget) and advise your linked in supports of the breakdown of funds available.
- Assessing different support services and what will work best for you.
- Navigate you around what supports are funded in your NDIS plan and how we can implement them together.
- Linking you in with specific supports that are funded in your plan (Clinical, Housing, Medical, Vocational)
Specialised Support Coordination
Northern Rivers Support Coordination Services has a comprehensive process to access risk factors for participants with complex and/or high risk needs. Our Risk Matrix is developed with the participant to assesses and summarise risks in relation to the safety of all stakeholders. The risk assessment process assists Northern Rivers Support Coordination Services employees in exercising a duty
of care and must be completed for all participants accessing Northern Rivers Support Coordination – Specialist Support Coordination service. The risk assessment is a combination of coloured coded risk matrix and information gathering. The risk identification checklist outlines distinct risk factors and subsequently determines who the risk has the potential to impact. It then specifies what evidence based interventions or strategies are required to
support the response and prevention of the risk area.
Assistance in coordinating and managing life stages, transitions and supports
Our overall objective with this support, is to help our participants to
develop independence skills and build their capacity towards leading
a self-determined life and actively participate in our community. Our
individualised plans guarantee that top quality support is provided to
our participants with regular monitoring and review. An example of this support includes:
- Capacity building skills
- Life planning and goal planning
- Assistance coordinating supports
- Development of independent self-care and living skills
- Crisis and conflict resolution
- Financial / budgeting mentoring
- Establish supportive networks in a client’s community circle
- Linkage support to other supportive community services and programs
Accommodation / Tenancy Assistance
Northern Rivers Support Coordination Services will provide a dignified and confidential service to our participants that require support locating or maintaining housing. We will work with both the NDIS participant, NDIS Plan manager, appointed Guardians or stakeholders deemed to be included by the participant. We will support the participant to understand the obligations of renting or moving into a home and monitor the skills development at regular intervals.
Payment to Northern Rivers Support Coordination Services
Support Coordination Services are only available to participants who have a Support Coordination budget allocated in their NDIS plan.
Payment method depend on how your Support Coordination category is managed your plan may be one of the following:
Level 1
Level 2
Level 3
Payments are applied depending on how the plan categories are managed, being either one, or a combination of the below:
Self- Managed
If you have chosen to self-manage the funding for NDIS supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send you an invoice for those supports.
Plan Management Provider / Financial Nominee
If you have chosen to use a Plan Manager to manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send your financial nominee/plan manager an invoice those supports.
National Disability Insurance Agency (NDIA) Managed
If you have chosen to have NDIA manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will claim payment for those supports directly from the NDIA.
All prices are subject to change pending review of the NDIS Support Catalogue and prices will be indexed accordingly.
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What is Support Coordination?
A support coordinator is a type of provider that can help NDIS participants to understand and use the supports in their NDIS plan. Depending on your individual needs and goals, you may receive NDIS funding for support coordination.
Make it Known, Make it Better
NDIS participants have the right to be safe and to receive quality services from the providers and workers they choose to support them under the National Disability Insurance Scheme (NDIS).
Contact Us
4/21-27 Conway Street Lismore NSW 2480
Monday, Tuesday and Thursday 10am – 4pm
By appointment only
Tuesday and Friday 10am – 4pm
Community access days