About Northern Rivers Support Coordination Services
Northern Rivers Support Coordination Services is a participant-orientated organisation that delivers a flexible service. We have a focus to ensure the successful application of NDIS funding for adolescent people and adults using our services. We perform a valued role in the community in supporting families and carer’s towards developing independence and self-determination for our NDIS participants.
At Northern Rivers Support Coordination Services, we operate within the relevant legislative frameworks, and we ensure the structures and supports are in place for participants to achieve their goals. This means the opportunity to be included in an ordinary life, in the community and in all public systems. We work with our participants so they can achieve an independent life in their community.
We recognise that Australia is a multicultural community and strive to provide respectful and culturally sensitive services to NDIS participants. We are located in the Northern Rivers of NSW and due to the recent natural disasters our service is provided flexibly both in person and via virtual platforms.
Tarlai Iggleden
Tarlai relocated to the Northern Rivers in 1980 and is a long-standing member of the community. Tarlai is the parent and carer of a young woman with substantial disabilities. This initiated a motivation to further both her education and understanding on how to positively include her daughter in mainstream life over the past 31 years.
Tarlai has completed a Bachelor of Arts, Post Graduate Diploma of Education, and Master of Autism studies. Tarlai is a mental health first aider and maintains an interest in working with individuals with communication challenges and psychosocial disabilities.
These qualifications facilitated employment in community ceramic classes for children and adults, OSHC Director – Lismore City Council, High School teaching opportunities, and NDIS Local Area Coordination services.
Tarlai has extensive experience in working with people with disabilities, their families, and support personnel. Tarlai’s knowledge of the NDIS legislation and operational guidelines was well-honed, in her years working as a Local Area Coordinator (LAC) and Community Engagement Champion.
Tarlai has actively participated in educating both families and participants in the merits of Self-Management and supported them to understand how to use their NDIS plan to take advantage of the opportunity that well-considered support services and budgeting can achieve.
During her time working as a LAC, Tarlai supported over 300 NDIS participants to develop their goals and implement their NDIS plan. Since moving in the field of Support Coordination Tarlai has assisted many participants to navigate the NDIS pathway and gain successful outcomes at their NDIS planning and review meetings. If you interested in having a free meet and greet please contact us via this webpage or send us an email and we would be happy to provide you with our Welcome Book 
Joel Wilson
Joel is a proud local of the Northern Rivers region, having grown up in Lismore with ties to the local community. His passion for people and belief in the importance of person-centred support led him to pursue a meaningful career in the support coordination space.
Joel has a background in people, leadership and business through one of Australia’s largest retailers. Joel completed a Certificate II in Retail Operations, Certificate III in Retail Management, and an 18-month internal leadership and business program. Due to these experiences, Joel discovered that his passion in life, is helping people. With this newfound passion, he wanted change and this resulted in him pursuing the role of support coordination.
Currently studying a Certificate IV in Case Management, Joel is expanding his skills with the goal of pursuing further studies in mental health and business. He brings a strong focus on growth mindsets, capacity building and empowering people to live the life they choose.
Joel has a natural ability to connect with others and is committed to helping NDIS participants navigate their plans with confidence. His understanding of the local area ensures participants receive supports that are both relevant and responsive to their individual needs.
Outside of work, Joel enjoys photography and fitness and values the importance of balance and wellbeing for both participants and their support networks.
Barbara Dawson
Barb was born and raised in the Casino area and is known to all in town. Barb started in the nursing industry and was rostered to work on the disability ward within the hospital. This is where her 53-year career within the disability sector commenced.
Barb has obtained Certificate IV in Disability, Certificate IV in Age Care, Certificate IV in Training and Assessment, Certificate IV in Home and Community. Over the past 53 years, Barb has attended numerous training courses constantly upskilling and educating herself to do best practice for all her participants.
Within the 53 years of Barb’s career, Barb has worked in numerous disability roles, including with the education system, individual support work, managing services and operations for groups programs and individuals and disability housing. For the past eight years Barb has been working as a support coordinator.
Throughout the years Barb was also a foster carer for children with disabilities. It is this lived experience that Barb credits for her deep knowledge and passion for her work within the sector.
Over the past 53 years Barb, has supported 100’s of vulnerable people with disabilities. Barb is still in contact with some of her children she fostered and still is an active person in their lives. Barb is a treasure to this industry.
What registered services does
Northern Rivers Support Coordination Services provide?
Support Coordination
Specialised Support
Coordination
Assistance in coordinating
and managing life
stages, transitions,
and supports
Support Coordination
Northern Rivers Support Coordination Services Coordinators of Support (COS) work in our communities creatively and effectively to support our participants in how they apply their NDIS Plan and clear communication is our specialty.
Coordination of Supports (COS) focuses on supporting a participant with engaging in services such as informal, mainstream, community and other streams of funded supports.
We will support you in:
- Managing your NDIS plan (budget) and advise your linked in supports of the breakdown of funds available.
- Assessing different support services and what will work best for you.
- Navigate you around what supports are funded in your NDIS plan and how we can implement them together.
- Linking you in with specific supports that are funded in your plan (Clinical, Housing, Medical, Vocational)
Specialised Support Coordination
Northern Rivers Support Coordination Services has a comprehensive process to access risk factors for participants with complex and/or high risk needs. Our Risk Matrix is developed with the participant to assesses and summarise risks in relation to the safety of all stakeholders. The risk assessment process assists Northern Rivers Support Coordination Services employees in exercising a duty of care and must be completed for all participants accessing Northern Rivers Support Coordination – Specialist Support Coordination service. The risk assessment is a combination of coloured coded risk matrix and information gathering. The risk identification checklist outlines distinct risk factors and subsequently determines who the risk has the potential to impact. It then specifies what evidence based interventions or strategies are required to support the response and prevention of the risk area.
Assistance in coordinating and managing life stages, transitions and supports
Our overall objective with this support, is to help our participants to
develop independence skills and build their capacity towards leading
a self-determined life and actively participate in our community. Our
individualised plans guarantee that top quality support is provided to
our participants with regular monitoring and review. An example of this support includes:
- Capacity building skills
- Life planning and goal planning
- Assistance coordinating supports
- Development of independent self-care and living skills
- Crisis and conflict resolution
- Financial / budgeting mentoring
- Establish supportive networks in a client’s community circle
- Linkage support to other supportive community services and programs
Psychosocial Recovery Coaching
Psychosocial recovery coaching is designed for individuals with a primary diagnosis of psychosocial disability, such as those experiencing mental health conditions like depression, anxiety, or psychosis. We aim to support individuals in their journey of recovery, which means living a life with meaning and purpose. We work with you to understand your unique needs, goals, and aspirations.
Payment to Northern Rivers Support Coordination Services
Support Coordination Services are only available to participants who have a Support Coordination budget allocated in their NDIS plan.
Payment method depend on how your Support Coordination category is managed your plan may be one of the following:
Level 1
Level 2
Level 3
Level 4
Psychosocial Recovery Coaching
Payments are applied depending on how the plan categories are managed, being either one, or a combination of the below:
Self- Managed
If you have chosen to self-manage the funding for NDIS supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send you an invoice for those supports.
Plan Management Provider / Financial Nominee
If you have chosen to use a Plan Manager to manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send your financial nominee/plan manager an invoice those supports.
National Disability Insurance Agency (NDIA) Managed
If you have chosen to have NDIA manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will claim payment for those supports directly from the NDIA.
All prices are subject to change pending review of the NDIS Support Catalogue and prices will be indexed accordingly.
Featured Gallery
Latest News & Events
What is Support Coordination?
A support coordinator is a type of provider that can help NDIS participants to understand and use the supports in their NDIS plan. Depending on your individual needs and goals, you may receive NDIS funding for support coordination.
NDIS Code of Conduct
Created by the NDIS Quality and Safeguards Commission, this video provides a clear and concise overview of the National Disability Insurance Scheme (NDIS) Code of Conduct.
Contact Us
Tarlai Iggleden
0472 627 985
Tarlai Iggleden
tarlai@nrscservices.com.au
Barbara Dawson
barbara@nrscservices.com.au
Joel Wilson
joel@nrscservices.com.au
Appointment Only Office
4/21-27 Conway Street Lismore NSW 2480
8am – 5pm Monday to Friday