About Northern Rivers Support Coordination Services
Northern Rivers Support Coordination Services is a participant-orientated organisation that delivers a flexible service. We have a focus to ensure the successful application of NDIS funding for adolescent people and adults using our services. We perform a valued role in the community in supporting families and carer’s towards developing independence and self-determination for our NDIS participants.
At Northern Rivers Support Coordination Services, we operate within the relevant legislative frameworks, and we ensure the structures and supports are in place for participants to achieve their goals. This means the opportunity to be included in an ordinary life in the community and in public systems; we work with our participants to help them achieve independence within their life.
We recognise that Australia is a multicultural community and strive to provide respectful and culturally sensitive services to NDIS participants. We are located in the Northern Rivers of NSW and due to the recent natural disasters our service is provided flexibly both in person and via virtual platforms.
Tarlai Iggleden
Tarlai relocated to the Northern Rivers in 1980 and is a long-standing member of the community. Tarlai is the parent and carer of a young woman with substantial disabilities. This initiated a motivation to further both her education and understanding on how to positively include her daughter in mainstream life over the past 35 years.
Tarlai has completed a Bachelor of Arts, Post Graduate Diploma of Education, and Master of Autism studies. Tarlai is a mental health first aider and maintains an interest in working with individuals with communication challenges and psychosocial disabilities.
These qualifications facilitated employment in community ceramic classes for children and adults, OSHC Director – Lismore City Council, High School teaching opportunities, and NDIS Local Area Coordination services.
Tarlai has extensive experience in working with people with disabilities, their families, and support personnel. Tarlai’s knowledge of the NDIS legislation and operational guidelines was well-honed, in her years working as a Local Area Coordinator (LAC) and Community Engagement Champion.
Tarlai has actively participated in educating both families and participants in the merits of Self-Management and supported them to understand how to use their NDIS plan to take advantage of the opportunity that well-considered support services and budgeting can achieve.
During her time working as a LAC, Tarlai supported over 300 NDIS participants to develop their goals and implement their NDIS plan. Since moving in the field of Support Coordination Tarlai has assisted many participants to navigate the NDIS pathway and gain successful outcomes at their NDIS planning and review meetings. If you’re interested in having a free meet and greet please contact us via this webpage or send us an email and we would be happy to provide you with our Welcome Book 
Max Lawson
Max is a professional, empathetic, and friendly Support Coordinator who is passionate about helping participants achieve the best possible outcomes and live fulfilling, independent lives. He takes time getting to know each person as an individual to understanding their and needs and then working together with the participant to reach their goals.
Max holds a Diploma in Community Services and has over 13 years of experience in case management and counselling, including experience as a support worker, and 7 years working in AOD and mental health counselling. He has extensive experience supporting people with complex needs and navigating challenging situations, with strong advocacy and communication skills. Max has worked in Indigenous services, remote communities, and youth support within refugee detention settings, giving him a strong understanding of culturally appropriate and person-centred support.
Max is an assertive yet supportive communicator who is committed to helping participants access the right services, build capacity, and confidently navigate the NDIS.
Max grew up and lives near Mullumbimby, he loves going to see bands and DJs, watching football and spending time in nature.
Max aims to be a reliable and trusted partner for the people he supports and looks forward to working alongside participants, families, and providers to help achieve meaningful goals.
Martha Delaney
Originally from Sydney, Martha moved to Lismore 16 years ago after falling in love with the region’s natural beauty and vibrant community.
With over 20 years of experience in the disability and aged care sectors, Martha has held a range of roles including support worker, case manager, team leader, service manager, plan manager, and support coordinator.
Since the rollout of the NDIS in the Northern Rivers in 2016, she has worked extensively with providers and participants, bringing a wealth of knowledge and a strong commitment to quality support.
Known for her ethical approach and keen attention to detail, Martha enjoys helping participants navigate the NDIS and takes pride in removing the stress and confusion that can come with understanding plans. Her deep familiarity with the NDIS Price Guide—honed through years of experience as a plan manager—means she can offer clear, confident guidance.
Martha is also qualified to deliver Psychosocial Recovery Coaching, holding a Certificate IV in Mental Health.
Outside of work, you’ll find her spending time with her family, her four much-loved dogs, enjoying a great cup of coffee and relaxing with the latest true crime show.
Alana Pohio
Alana is a passionate community advocate dedicated to championing equity. Driven by the belief that everyone deserves the opportunity to reach their full potential, she finds satisfaction in supporting individuals in living fulfilling, self-determined lives. Through her advocacy, Alana bridges gaps in the community to ensure fairness, access, and lasting empowerment for all.
Alana believes that true health and fulfillment come from seeing the whole person. Her broad expertise allows her to approach coordination from many supportive angles, bringing qualifications in:
- Disability & Individual Support – Delivering person-centred care that breaks down barriers.
- Early Childhood Education & Care – Providing a strong foundation for developmental support.
- Wellness Coaching– Focusing on physical, emotional, and community health.
- Accounting & Bookkeeping – Bringing strong organizational skills to help manage funding and plans efficiently.
Alana is an exceptional relationship builder known for her gentle, fun, and creative communication style. She creates a safe and welcoming space where participants feel genuinely understood, empowered, and respected. By focusing on each person’s unique strengths, she helps individuals navigate the system, access resources, and build independent, meaningful lives full of potential.
Alana has called the Northern Rivers home since 2008, after years of travelling she is grateful to be settled here raising her children and couldn’t think of a better place to be. As a family they enjoy the beach, nature walks and playing card and board games plus, Alana loves to cook.
Branka Adlington
Branka is a community services specialist with over 25 years of experience within disability and community frameworks. With over 18 years dedicated to disability services, she brings deep, practical knowledge of person-centred practice, complex needs support, and participant advocacy. This has been developed through extensive lived operational experience in Key Worker roles across Supported Independent Living, in-home, employment, education and community settings.
Branka has a proven track record of navigating complex NDIS landscapes, coordinating multidisciplinary care, and collaborating with medical, allied health, families, and support teams to ensure seamless continuity of care. Branka is passionate about participant rights and actively advocates for individuals, providing evidence-based insights to optimise support packages and ensure plans adapt to the evolving life goals of those she supports.
Beyond direct support, Branka has led the design and delivery of multiple youth and community programs across regional NSW, securing government and private funding, working with local councils, service providers, schools and community groups to provide opportunities, support and engagement for vulnerable communities.
Branka holds a Certificate IV in Disability Support, First Aid and Mental Health First Aid certifications, and full NDIS compliance credentials.
Outside of work, Branka is completing a Diploma of Ayurveda. When she isn’t heading to the beach, you will usually find her developing treatment protocols, recipes and remedies for her clients and offering therapeutic body treatments in her wellness clinic.
Matthew Whitney
Matt has strong ties to the local community, having lived his entire life in the Northern Rivers. After spending much of his career in the retail and banking sectors, Matt discovered his passion for supporting people with disability and began his career in the disability sector in 2022.
With more than four years’ experience working alongside people with disability, primarily as a Support Coordinator, Matt is highly motivated and passionate about helping participants to achieve their goals and live the most fulfilling and meaningful lives possible.
As the father of a child with disability who is a NDIS participant, Matt has personal insight into the challenges families can experience when navigating the NDIS. This lived experience, combined with his professional knowledge, allows Matt to approach his role with empathy, understanding, and a genuine commitment to supporting participants and their families.
Matt takes a person-centred approach to Support Coordination, building strong relationships with participants, families, and service providers to ensure supports are tailored to individual needs, goals, and circumstances.
Outside of work, Matt is a keen rugby league fan who enjoys catching up with friends, heading to the beach, and spending quality time with his kids.
Kyasingmong (Mong) Marma
Kyasingmong (Mong) Marma is an experienced NDIS Support Coordinator with more than three years of frontline experience supporting participants with complex and diverse needs. Before joining Northern Rivers Support Coordination Services, Mong worked as a Disability Support Worker, and Support Coordinator at Multitask, where he managed a diverse caseload, collaborated closely with multidisciplinary teams, and supported participants to navigate the NDIS with clarity, confidence and choice.
Mong brings more than seven years of broader experience in community engagement and cross-cultural practice across Australia and the Asia-Pacific region. His work with First Nations communities, culturally and linguistically diverse (CALD) communities and international organisations has developed his strong understanding of cultural safety, inclusive practice and trauma-informed support.
Holding a Doctor of Indigenous Philosophies, Mong brings together cultural insight, holistic thinking and evidence-based practice in his approach to support coordination. He is known for his professionalism, empathy and ability to build genuine, trusted relationships. Mong is committed to working alongside people with disability to strengthen independence, exercise choice and achieve meaningful outcomes in their lives.
What registered services does
Northern Rivers Support Coordination Services provide?
Support Coordination
Specialised Support
Coordination
Assistance in coordinating
and managing life
stages, transitions,
and supports
Support Coordination
NRSCS Coordinators of Support (COS) work collaboratively and effectively within our communities to assist participants in implementing their NDIS Plans, with clear communication being our specialty.
Coordination of Supports (COS) focuses on supporting a participant with engaging in services such as informal, mainstream, community and other streams of funded supports.
We will support you in:
- Managing your NDIS plan (budget) and advise your linked in supports of the breakdown of funds available.
- Assessing different support services and what will work best for you.
- Navigate you around what supports are funded in your NDIS plan and how we can implement them together.
- Linking you in with specific supports that are funded in your plan (Clinical, Housing, Medical, Vocational)
Specialised Support Coordination
Northern Rivers Support Coordination Services has a comprehensive process to access risk factors for participants with complex and/or high risk needs. Our Risk Matrix is developed with the participant to assesses and summarise risks in relation to the safety of all stakeholders. The risk assessment process assists Northern Rivers Support Coordination Services employees in exercising a duty of care and must be completed for all participants accessing Northern Rivers Support Coordination – Specialist Support Coordination service. The risk assessment is a combination of coloured coded risk matrix and information gathering. The risk identification checklist outlines distinct risk factors and subsequently determines who the risk has the potential to impact. It then specifies what evidence based interventions or strategies are required to support the response and prevention of the risk area.
Assistance in coordinating and managing life stages, transitions and supports
Our overall objective with this support, is to help our participants to
develop independence skills and build their capacity towards leading
a self-determined life and actively participate in our community. Our
individualised plans guarantee that top quality support is provided to
our participants with regular monitoring and review. An example of this support includes:
- Capacity building skills
- Life planning and goal planning
- Assistance coordinating supports
- Development of independent self-care and living skills
- Crisis and conflict resolution
- Financial / budgeting mentoring
- Establish supportive networks in a client’s community circle
- Linkage support to other supportive community services and programs
Psychosocial Recovery Coaching
Psychosocial recovery coaching is designed for individuals with a primary diagnosis of psychosocial disability, such as those experiencing mental health conditions like depression, anxiety, or psychosis. We aim to support individuals in their journey of recovery, which means living a life with meaning and purpose. We work with you to understand your unique needs, goals, and aspirations.
Payment to Northern Rivers Support Coordination Services
Support Coordination Services are only available to participants who have a Support Coordination budget allocated in their NDIS plan.
Payment method depend on how your Support Coordination category is managed your plan may be one of the following:
Level 1
Level 2
Level 3
Level 4
Psychosocial Recovery Coaching
Payments are applied depending on how the plan categories are managed, being either one, or a combination of the below:
Self- Managed
If you have chosen to self-manage the funding for NDIS supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send you an invoice for those supports.
Plan Management Provider / Financial Nominee
If you have chosen to use a Plan Manager to manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will send your financial nominee/plan manager an invoice those supports.
National Disability Insurance Agency (NDIA) Managed
If you have chosen to have NDIA manage the funding for supports provided under our Service Agreement, Northern Rivers Support Coordination Services will claim payment for those supports directly from the NDIA.
All prices are subject to change pending review of the NDIS Support Catalogue and prices will be indexed accordingly.
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NDIS Code of Conduct
Created by the NDIS Quality and Safeguards Commission, this video provides a clear and concise overview of the National Disability Insurance Scheme (NDIS) Code of Conduct.
How do the new NDIS changes affect me?
On 19 August 2026, the Australian Parliament passed the National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Bill 2026.This means there are some changes coming to the NDIS to secure it for the long term. These include who can access the NDIS, how plans are managed, how funding is used and how providers operate.
Contact Us
Tarlai Iggleden
0472 627 985
tarlai@nrscservices.com.au
Appointment Only Office
4/21-27 Conway Street Lismore NSW 2480
8am – 5pm Monday to Friday